Money Back Guarantee

Money Back Guarantee DesignVamp

What do Design Concepts mean

Design concepts are initial ideas put together by our designers according to your requirements. Depending on your package, you will be provided with a set number of concepts, by a set number of designers. Once you select a concept, the designer will further work on it and finalize it for you.

What is meant by Unlimited Revisions

All packages come with varying revision terms. If you have unlimited revisions for instance, you can request changes in your chosen concept for as many times as you want. However, these changes are strictly limited to alignment, text placement, colors and fonts. You cannot request a revision of design elements because that counts as a new order.

What is the Difference between Turnaround and Delivery Time

We have different offers for different packages. If your package lists a turnaround time, it denotes the time period our designers will take before getting back to you with an initial concept. For instance, if your package lists a 48-hour turnaround time, you will receive your order’s initial concepts in 48 hours. After that, the finalization of your order will depend on which concept you select and how many revisions you request. Delivery Time denotes the time period we will require to deliver your final design after you give feedback and confirm final revisions. For example, if your package lists a delivery time of 3 Business Days, it means that you will receive your final designs in 3 days after confirming the concept and final revisions.

What are Special Bonus Offers

Most of our bundle packages come with special offers which are separate from the usual top ups. We provide these bonus offers free of any charge in order to give you more value for your money.

How does the Money Back Guarantee Work

We stand behind our work and offer 100% Money Back Guarantee on our packages. However, it is important to realize that we only do refunds if none of our initial design concepts are satisfactory for you. As soon as you select a design concept for further development, the Money Back Guarantee is no longer applicable. Our 100% Satisfaction Guarantee on the other hand means that our designers will continue to do their best in order to meet your design requirements to satisfaction. If you request a refund, it will take around 21 business days to process your request. Please note that if you reject the initial design concepts, you are barred by law from using them. DesignVamp owns all designs and concepts until they are properly sold off to the purchaser.